Please read our reservation, payment, and cancellation terms carefully before confirming your booking.
Reservations are accepted subject to room availability and the hotel's applicable rates, terms and conditions.
A reservation will be considered confirmed only after the hotel receives the required guest details and, where applicable, the required advance payment or valid booking guarantee.
Guests are advised to retain their reservation confirmation/voucher for presentation at the time of check-in.
Guests must provide accurate and complete information at the time of booking, including:
Any discrepancy between the booking information and the actual number of guests arriving at the hotel may result in additional charges as per hotel policy.
From 12:00 PM onwards
As per the hotel's standard check-out time.
Early check-in is subject to room availability and may attract additional charges.
Late check-out is subject to room availability and applicable charges.
A valid government-issued photo identification document is required at the time of check-in.
Guests must comply with all identification, registration and documentation requirements prescribed by applicable government authorities.
The hotel may undertake necessary guest verification and security procedures during the check-in process.
Guests are responsible for settling all applicable charges, including:
Specific room numbers are subject to availability and cannot be guaranteed unless expressly confirmed by the hotel.
The hotel reserves the right to allocate another room of the same category or an equivalent category, where necessary, subject to availability.
Additional guests and extra beds are subject to:
The number of guests permitted will be based on the PAX mentioned in the confirmed booking voucher. Any additional person beyond the confirmed PAX will be charged as per the hotel's prevailing tariff and policy.
Requests for specific room locations, adjoining rooms, early check-in, late check-out, extra beds or other special arrangements are subject to availability.
Such requests are not guaranteed unless specifically confirmed by the hotel in writing.
| Cancellation Timing | Applicable Charge |
|---|---|
| More than 72 hours before check-in | No cancellation charge / full refund, where applicable |
| 48–72 hours before check-in | 25% of booking amount |
| 24–48 hours before check-in | 50% of booking amount |
| Less than 24 hours before check-in | 100% of booking amount |
| Same-day cancellation | 100% non-refundable |
| No-show | 100% of booking amount |
Note: The above standard cancellation policy may vary depending on the rate plan, package, booking source, season and specific terms accepted at the time of reservation.
Any cancellation made on the scheduled check-in date will be treated as a same-day cancellation.
100% of the total booking amount will be charged and the booking will be non-refundable.
If the guest fails to arrive on the scheduled check-in date without prior notification to the hotel, the reservation will be treated as a No-Show.
100% of the applicable booking amount will be charged.
Any change to the:
is subject to availability and hotel approval.
Any applicable rate difference, modification fee or cancellation charge may apply.
If a guest checks out before the confirmed departure date, charges for the remaining confirmed nights may apply.
Refunds for unused nights, where applicable, will be subject to hotel approval and the terms of the booked rate/package.
Bookings specifically sold as Non-Refundable cannot be cancelled, modified or refunded.
The full booking amount will remain payable, subject to applicable law and the specific terms and conditions of the booking.
For reservations made through Online Travel Agencies (OTAs), booking websites or other third-party platforms, the cancellation and modification policy displayed and accepted by the guest at the time of booking will apply.
Any refund for such bookings will generally be processed according to the applicable platform's terms and procedures.
Group bookings, corporate bookings, wedding/event bookings, peak-season bookings, promotional rates and special packages may be subject to separate reservation, advance payment and cancellation terms.
The applicable terms will be communicated at the time of confirmation.
Where a refund is applicable, it will be processed according to the hotel's refund procedure and, wherever applicable, through the original payment method.
The processing time may vary depending on the payment method, bank, card issuer or booking platform.
Hotel Reliable Grand reserves the right to modify, suspend or cancel a reservation in cases including, but not limited to:
Where applicable, the hotel will communicate relevant information to the guest.
Hotel Reliable Grand, Brahmapur
Your Comfort. Our Commitment. Your Reliable Stay.